Medical Records Release - Hospital Records Only

To request a copy of your medical records for health care received by Mercy Medical Center – Des Moines, please follow the steps below.

  1. Print the Authorization for Access, Use or Disclosure of Protected Health Information form in English (pdf).
  2. Fully complete the authorization request in detail, including the patient’s signature and date of signature, located at the bottom of the form. If the patient is unable to sign, please provide the appropriate legal documentation needed to prevent any delays in retrieving records.
  3. Send to the Mercy Medical Records department by fax at (515) 633-3851, or by mail at:

       Attn: Medical Records
       Mercy Medical Center
       1111 6th Avenue
       Des Moines, IA 50314

With questions, please call the Mercy Medical Records department at (515) 247-4147.



To request clinic records, please contact your clinic directly. Our Medical Records department does not have access to that information.



My OneCare is a free, secure electronic tool that gives you access to your hospital or clinic records at any time. Find out more.


ACCESS MyCancerCare

Get online access to your Mercy Cancer Center radiation oncology medical records, request appointments and more through the MyCancerCare patient portal. Find out more.


NOTE: Do not use these tools for urgent medical assistance. If you have an immediate health need or request, please call your doctor’s office or hospital. If you are experiencing a medical emergency, dial 911 or your local emergency number for help.

(515) 247-3121
1111 6th Avenue
Des Moines, Iowa 50314

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