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About Mercy

Mercy Newsgathering Policies

Mercy’s goal is to work with the media in the gathering and reporting of information. Due to HIPAA confidentially requirements, media must have a Mercy Public Relations (PR) and Marketing escort at all times when they are in a Mercy facility or campus. The links below detail Mercy's newsgathering policies. For more information, contact Mercy Media Relations staff at (515) 490-6636.

Patient Conditions

Media Relations staff and on-call staff will help you with news requests as well as patient conditions. Patient conditions are also available after-hours by calling the Mercy general phone number (515) 247-3121 or TTY: (515) 247-4009 and asking for the House Supervisor or PR staff member on-call.

Media should not call directly into patient rooms or critical care units. These calls can interfere with a patient recovery or the care of other patients. Media organizations and individuals who do not follow this request will have their newsgathering privileges at Mercy reviewed.

Terms used to describe patient conditions

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