Family and friends play a vital role in the healing process for our patients. At Mercy West Lakes, we strive to provide a supportive and welcoming environment for each patient and their friends and family.
Visiting hours for most hospital units are from 7 a.m. to 9 p.m. Visiting hours for the maternity and critical care units vary — please check with staff or refer to signs posted on these units for more information.
Children may visit patients on most floors and units; however, children under age 14 must be accompanied by an adult at all times.
To contact a patient a Mercy West Lakes, friends and loved ones may call the switchboard at (515) 358-8000 and request to be transferred to the patient's room (callers must have the patient's first and last name), or they may call the patient's room directly. Patient room telephone numbers are (515) 358-8 plus the floor number (3, 4 or 5) and the last two digits of the room number, or (515) 358-8XXX.