Mercy is proud to be participating in the first ever, nationally standardized patient satisfaction survey known as HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems). The HCAHPS survey is a behavior-based measurement of patients’ experiences and provider behaviors.

HCAHPS survey results posted on the Hospital Quality Alliance’s Hospital Compare Web site will represent data collected between July 2007 through June 2008. The data shown below is Mercy’s most current data, which was collected between October 2007 and September 2008.

Patient experience-adult inpatient

Click any of the measures below to see a detailed graph of performance over time.

Overall Rating (PDF*)
Recommendation (PDF*)
Communication with Nurses (PDF*)
Communication with Physicians (PDF*)
Communication about Medications (PDF*)
Responsiveness of Hospital Staff (PDF*)
Room Cleanliness (PDF*)
Quiet at Night (PDF*)
Pain Management (PDF*)
Discharge Instructions (PDF*)