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Pastoral Care

At Mercy, we understand that spiritual and emotional care is as important as medical care when it comes to healing the mind and body. Our Pastoral Care Department offers a wide variety of faith-based services to patients, families and friends of all faiths.

As a Catholic hospital, Mercy celebrates Mass and provides Holy Communion and other sacraments for Catholic patients and their loved ones. In addition, the Pastoral Care staff offers non-denominational, ecumenical services and programs and can assist in making the sacraments of your church available to you during your stay at Mercy.


Request a Chaplain

Mercy’s chaplains are available to talk or pray with you 24 hours a day, seven days a week. To request a chaplain, please call (515) 247-3238 or ask a nurse to notify the Pastoral Care Department.

Making Arrangements with Your Priest, Minister, Rabbi or Spiritual Advisor

Patients and family members of all faiths are encouraged to contact their individual priest, minister, rabbi or spiritual advisor for guidance, prayer and comfort during your stay at Mercy. The Pastoral Care staff can facilitate this process for you and can assist in making arrangements for the sacraments of your church or faith community. To request this service, please call 515-247-3238 or ask a nurse to notify the Pastoral Care Department

Chapel Worship

At Mercy Medical Center— West Lakes, the chapel is open every day to patients and visitors between 8 a.m. and 4 p.m. There is no regularly scheduled Mass held in the Mercy West Lakes Chapel.

Eucharist, Baptism, Sacrament of Anointing the Sick

The Eucharist for Catholic patients is available on a daily basis. Please ask a nurse or chaplain to place a sign on your door. Baptism and the Sacrament of Anointing the Sick are available for Catholic patients through their individual parish priests or through an on-call priest in case of emergencies or situations that arise after business hours. Please ask a nurse to notify a chaplain, who will facilitate the necessary arrangements.


The sacraments of other churches are also available to you during your stay at Mercy. Please ask a family member, nurse or chaplain to notify the Pastoral Care Department so appropriate arrangements can be made. For more information, call (515) 247-3238.



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