MCL Client Services representatives are available to assist clients with questions regarding specimen collection requirements, courier services and result report delivery options. Technical questions may be referred to specific department personnel or to a pathologist. MCL Client Services can be contacted 24 hours a day, 7 days a week at (515) 247-4439. The toll-free MCL Client Services phone number is 877-263-1622.
MCL supplies the necessary items for specimen collection and transport to MCL for laboratory testing. To place an order, complete an MCL Supply Order Form and either fax it to MCL Client Services at (515) 643-8832 or send it with the courier. Supply orders may also be called to MCL Client Services.
Anatomic and Cytologic Pathology Services are available through Pathology Associates of Central Iowa, PLC. Our pathologists are available for questions and consultations during regular business hours and can be reached at (515) 247-3114. After hours, the on-call anatomic and clinical pathologists may be contacted by calling MCL Client Services at (515) 247-4439.
MCL has several locations for drawing blood or dropping off specimens for laboratory testing. The Patient Service Centers are located at Mercy Medical Center campus in downtown Des Moines, Mercy North in Ankeny and Mercy West in Clive. Your patients may choose the draw station that is most convenient for them. No appointments are necessary. Ample parking is available at all of the sites. A brochure of the MCL Draw Stations is available from MCL Client Services.
Courier services are offered to MCL clients. Timed routes have been established to best accommodate our clients. If you need to request a pick up, please call MCL Client Services at (515) 247-4439. Couriers will pick up specimens at a designated location in your facility. Please help keep our couriers on schedule by having the specimens packaged with the completed test request before your designated time.