When you choose to receive your medical care at Mercy, you’ll have access to a team of providers dedicated to helping you achieve your health goals. The provider you see regularly for routine health exams and general medical care, also known as your primary care provider, is responsible for managing your overall health and well-being. This individual will work with other health care providers – including hospitals, specialists and various outpatient services – to ensure you receive complete, coordinated care. You’ll also be connected with health coaches, support groups and other services designed to get you healthy, and we’ll remind you to when it’s time for your regular check-up and health screenings to help keep you healthy.
National Recognition for Patient-Centered Care
In May, 2015, 25 Mercy Clinics received National Committee for Quality Assurance (NCQA) Patient-Centered Medical Home (PCMH) Recognition for using evidence-based, patient-centered processes that focus on highly coordinated care and long-term, participative relations.
The NCQA Patient-Centered Medical Home is a model of primary care that combines teamwork and information technology to improve care, improve patients’ experience of care and reduce costs. Medical homes foster ongoing partnerships between patients and their personal clinicians, instead of approaching care as the sum of episodic office visits. Each patient’s care is overseen by clinician-led care teams that coordinate treatment across the health care system. Research shows medical homes can lead to higher quality and lower costs, and can improve patient and provider reported experiences of care.
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