About Mercy

Mercy Hospice

Mercy Hospice offers comfort, dignity and quality care to individuals and families facing life-limiting illnesses. 

Mercy Hospice – Johnston  is a beautiful 12-room facility offering a home-like atmosphere for patients and their families. Each patient room is equipped with a private bathroom, fireplace, separate family room with hide-a-bed sofa, refrigerator, phone, wireless internet service and cable TV.

Families are encouraged but not required to stay with the patient as much as possible. Shower facilities for family members are available. Children are welcome at Mercy Hospice – Johnston. We provide two playrooms equipped with a variety of books, games and toys for all ages.

Visiting hours are open. Outside doors are locked for security purposes during the late evening and night hours and visitors may use the buzzer near the front door for easy access at these times.

Each patient room at Mercy Hospice – Johnston has direct access to a semi-private patio. Our central “healing garden” offers a haven of peace and tranquility with its many fountains and beautiful landscaping.

Quiet, secure, comfortable surroundings make Mercy Hospice – Johnston the next best thing to home for patients and families facing life-limiting illness. Tours of Mercy Hospice – Johnston are available by appointment.


Mercy Hospice can:

  • Help control pain through medication and non-drug treatments
  • Manage symptoms to keep the patient more comfortable
  • Coordinate delivery of medications, medical supplies and equipment
  • Provide relief to caregivers who may need a break and time away
  • Offer emotional support and explore resources to assist in coping with the illness
  • Assist patients and families with spiritual care
  • Provide a sense of community, comfort and compassion at the end of life
  • Offer bereavement care and support groups to surviving family and friends

Hospice Location

Mercy Hospice - Johnston
5820 Winwood Drive
Johnston, IA 50131
(515) 643-6150

Hospice Administration

For admissions information, contact our Admissions Coordinator, Monday through Friday, at (515) 201-5564.  If you need information outside of business hours, call us 24 hours a day at the phone numbers listed below.

Mercy Hospice Administration
500 Southwest 7th Ave, Suite 104
Des Moines, IA 50309
(515) 643-8400

Hospice Donations

For information about making a donation to Mercy Hospice, please visit https://foundation.mercydesmoines.org/donate. Or, you may contact Mercy Foundation by phone at (515) 247-3248 or by email at mmildenberger@mercydesmoines.org

Arranging for Hospice Services

First, have the patient evaluated by his/her doctor to assure that curative efforts are no longer effective and that the patient is appropriate for hospice care. A doctor’s consent is needed to begin receiving hospice care.

Next, call Mercy Hospice at (515) 643-8400 for an initial assessment. There is no cost or obligation for this service.

Finally, meet with the Mercy Hospice staff. We can meet in the privacy of your own home, at any hospital, or we can show you our beautiful hospice facility in Johnston. This meeting allows us to explain the individualized services available to the patient and family at home or in a facility. You’ll also have the opportunity to ask as many questions as you would like about our services and care.  Hospice referrals are taken seven days a week.

When is it Time for Hospice?

End-of-life care can be difficult to discuss but it is best for family members to talk about these issues before they become an immediate concern. The quicker a patient is admitted to Hospice care, the better able we are to address pain and symptom management, and identify any special needs the patient or family may have.

Hospice care is appropriate when a person is no longer seeking curative treatment and the focus shifts from curative to comfort care.

Usually, most insurance companies and Medicare require a prognosis of six months or less. Though this can be difficult to predict, your doctor will be able to help you determine when you might benefit most from starting Hospice services. Once everyone agrees that Hospice care is the next step, anyone can call to begin the referral process.

How is Hospice Care Paid For?

Hospice care is covered by Medicare, Medicaid and most private health insurance plans.

If hospice care is provided in a nursing home, assisted living facility or at the residential level of care at Mercy Hospice – Johnston, patients are responsible for paying their own room and board fees.

It is important to note that hospice care is provided based upon need instead of ability to pay. No one will be turned away because they cannot afford services. We therefore welcome and appreciate donations from the community to help care for those who cannot otherwise afford it.

Donations to Mercy Hospice are appreciated! For more information about making a gift to Mercy Hospice, contact the Mercy Foundation:  Megan Bradke, Resource Development Coordinator at (515) 643 - 8034 or mbradke@mercydesmoines.org

Who is Eligible for Hospice Care?

Hospice care is not just for cancer patients. It is also valuable for patients experiencing end-stage renal, lung, liver or heart diseases, AIDS/HIV, Alzheimer’s disease, coma and neurological disorders, such as ALS.

A person is eligible for Hospice care once he or she is certified by a physician as having a life-limiting illness with a life expectancy of six months or less. People of all ages, including infants, with any type of terminal illness qualify.

The Mercy Hospice Team

Hospice patients and families benefit from the care and services of a team of professional staff and volunteers. Members of the team include:

  • Medical Director – Oversees the hospice program and is available for consultation
  • Physician – Directs the plan of care provided
  • Nurse – Makes regular home visits and is available by phone 24 hours a day, seven days a week for consultation and support
  • Home Health Aide – Assists with personal care and provides caregiver relief
  • Social Worker – Assists with end-of-life issues and provides emotional support
  • Spiritual Coordinator – Provides spiritual support
  • Volunteer – Provides the patient and family with assistance and companionship
  • Pharmacist – Makes recommendations for medication management
  • Dietician, Pain Clinician and/or Rehab Therapist – Provide support, education and services as needed

Members of the team meet weekly to collaborate on each patient and to develop an individualized plan of care to best meet his or her specific needs.

We also have the services of Mercy Medical Center’s Interpretive Services department available for those patients with communication, hearing, language or vision barriers.

Care at Home and Assisted Living Center

Whenever possible, Mercy Hospice works with patients and families to keep them at home in familiar surroundings at the end of life. Hospice team members come to the home to provide nursing care and support services. Delivery of durable medical equipment can be arranged to facilitate keeping patients at home.

At times, it is just not possible for patients to remain at home. In these cases, Mercy Hospice is available to assure a smooth transition from home to area nursing facilities and assisted living centers. We have developed strong relationships with staff members at these facilities, working with them to provide the same specialized end-of-life care available in the home.

Becoming a Mercy Hospice Volunteer

Being a hospice volunteer is very rewarding work. Hospice volunteers are available to provide many types of support to patients and their families including running errands, preparing light meals, staying with the patient while the caregiver is out and lending emotional support and companionship.

Because hospice volunteers spend time in patients’ homes, we have an application and interview process designed to make sure you understand your role as a hospice volunteer and to assure applicants are right for this type of volunteer work.

In addition, we have a training program for all of our patient care and bereavement volunteers. Areas covered by the training program include a general overview of hospice, confidentiality issues, listening skills, supporting families, dealing with loss and grief support.

Volunteer training must be completed before beginning to serve as a Mercy Hospice volunteer.

To become a Mercy Hospice volunteer, you must complete a specialized training program. For more information contact our volunteer and bereavement coordinator, at (515) 643-6147.

(515) 247-3121
1111 6th Avenue
Des Moines, Iowa 50314

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