About Mercy

What Others Say about Mercy Hospice

We receive wonderful heartfelt letters every day from the families we serve. Here are just a few of the comments we’ve received about the caring staff and compassionate services we provide:

  • “I could not have made it to the end without the help of the Hospice staff. I will always be grateful. My mother left with the utmost dignity that was possible. She felt so comfortable with those who came in contact with her at Hospice. It was a miracle because she had never wanted anyone else to care for her but me. Thank you all!”
  • “We will forever be grateful to you and your staff for seeing to Mom’s comfort during her six weeks with you. You have made it possible for me to not remember her enduring and ongoing pain. And, in the end, that “not remembering” is precious. Plus, I will always remember how fresh and clean she always looked. Cleanliness and freshness seem so “elemental” but, during her weeks with you, I learned a little of how much effort and time that really takes. My gratitude and appreciation are so heartfelt that they are beyond mere words.”
  • “Mercy Hospice is a caring and wonderful place for a person who is in great pain. The staff is very professional and caring.”
  • “I want to tell you how grateful I am for the loving care and respect you gave my father. I am especially grateful for the way his nurse conducted her discussions with doctors and pharmacists using her cell phone in the presence of my father. It was a visible demonstration that she was acting on his behalf for his greater comfort. You are collectively and individually a treasure, and I am thankful for your help at a difficult time.”
  • “In unfortunate circumstances, we were fortunate to have Mercy Hospice services available to our family. In May, my mother was diagnosed with leukemia. In June, the doctor recommended that she become acquainted with hospice services. From the first visit at the hospital with your intake person to the subsequent home visits from case managers, nurses and home health aides, we found your staff to be pleasant, professional and extremely helpful.”
  • “The experience was the best it could possibly be, given the sad circumstances. We were very pleased.”
  • “My mother spent the last year of her 89-year life at Mercy Hospice. As a health system CEO, I didn’t have much interaction with hospice services during my career. What I witnessed at Johnston was the most impressive patient care and family experience that I could ever imagine. The spirit, professionalism, environment and empathy were truly amazing. The nurses, aides, housekeepers, and volunteers worked as a seamless group and attended to all of our needs and most importantly my mother’s. You and your management team can be truly proud of this magical place.”
  • “I would like to thank all of you for taking such good care of my mother. Not only was the care exceptional, my mother felt very comfortable and special because of all of you. Keep up the good work and know that your services are truly appreciated by your patients and their families.”
  • “Your team of hospice workers is wonderful – very caring, thoughtful and professional.”
(515) 247-3121
1111 6th Avenue
Des Moines, Iowa 50314

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