Mercy’s Interpretation Services Department provides free medical interpretation services and assistive communication equipment to any Mercy patient, family member or employee upon request. Our interpreters are specially trained to work in a health care environment, and are required to have a thorough understanding of current medical terminology. In addition, staff must comply with patient/provider confidentiality policies and meet quality assurance criteria.
In-person interpretation services are available for a variety of languages, including:
- American Sign Language (ASL)
- Bosnian (Serbo-Croatian)
In addition, Mercy offers interpretation services via telephone for all language groups, Video Relay Interpreting, TTY and other assistive equipment.
For more information, please call (515) 247-8255 or 643-7446 (TTY).