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About Mercy

About Our Services

Mercy’s Interpretation Services Department provides free medical interpretation services and assistive communication equipment to any Mercy patient, family member or employee upon request. Our interpreters are specially trained to work in a health care environment, and are required to have a thorough understanding of current medical terminology. In addition, staff must comply with patient/provider confidentiality policies and meet quality assurance criteria.

In-person interpretation services are available for a variety of languages, including:

  • American Sign Language (ASL)
  • Arabic
  • Bosnian (Serbo-Croatian)
  • Spanish

In addition, Mercy offers interpretation services via telephone for all language groups, Video Relay Interpreting, TTY and other assistive equipment.

For more information, please call (515) 247-8255 or 643-7446 (TTY).

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