The hospital utilizes an extended business office that acts on behalf of Mercy in the event that follow-up is required on your account. If previously established financial arrangements are not kept, or unpaid balances after insurance are not paid, Mercy Medical Center will send your account to this agency. This is not a collection agency.
In many instances, they will try to obtain missed insurance information not given at time of registration.
If no further insurance is available, or there has been an insufficient payment, the extended business office will make every effort to work with you to arrange for payment.
If these efforts are unsuccessful, your account may be forwarded to a collection agency.