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Billing Statements


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MERCY MEDICAL CENTER

  • Billing Customer Service (877) 721-6504
  • Hospital Payment Financial Assistance (515) 247-4199

MERCY CLINICS

  • Billing Customer Service (515) 643-2519 or (888) 515-7155
  • Clinic Payment Financial Assistance (515) 643-2519

Billing statements will be mailed to you from CHI Health - Mercy Des Moines.  (Bills before June 1, 2018, were through Avadyne Health.)

If you have questions regarding a Mercy billing statement, please contact Billing Customer Service at (877) 721-6504.

Financial assistance may be available. Review Mercy’s Financial Assistance program here.  You may also call our Payment Financial Counseling department at (515) 247-3174.

Multiple Statements

In some cases, you will receive multiple statements for a single date or point of service for care provided at Mercy Medical Center. One reason for this is that many insurance companies require specific billing information in order to process claims to the carriers’ requirements.

Some departments at Mercy issue separate billing statements for physician professional fees, such as radiology and emergency medicine. Mercy Clinical Lab (MCL) also issues separate billing statements.

When you receive a billing statement for services from Mercy, please note that the statement may not reflect the entire balance due from all accounts with Mercy. Any payment made will be posted to the oldest date of service.

HOSPITAL SERVICES

For charges incurred while in the hospital, an itemized summary statement will be mailed to the person responsible for payment (i.e., the guarantor) no later than 30 days after the patient received services. This summary statement will reflect the amount billed to the insurance company.

Once Mercy has received payment from the insurance company, a follow-up statement will be sent to the guarantor. In most cases, the patient will also receive an explanation of benefits from the insurance carrier, detailing what was covered and what portion is the responsibility of the patient.

Please review the explanation of benefits to:

  • Reconcile the payment amounts to those reflected on your summary statement. 
  • Identify any questions regarding the amounts paid on those particular charges and contact the patient’s insurance company, if needed.

PHYSICIAN SERVICES

Expenses related to services provided by Mercy Physician Services will be billed on a single statement, which will include charges for all members of your family for which the guarantor is responsible for payments.

This statement will reflect expenses that were not covered by the insurance company upon processing the claim. Statements for Mercy Physician Services are mailed every 30 days. Any balance pending with your insurance carrier will not be represented on the billing statement.

Reasonable payment arrangements may be set up if you are unable to pay the balance in full by contacting our Mercy Clinics Billing Customer Service at (515) 643-2519 or (888) 515-7155.

Account Follow-up

The hospital utilizes an extended business office that acts on behalf of Mercy in the event that follow-up is required on your account. If previously established financial arrangements are not kept, or unpaid balances after insurance are not paid, Mercy Medical Center will send your account to this agency. This is not a collection agency.

In many instances, they will try to obtain missed insurance information not given at time of registration.

If no further insurance is available, or there has been an insufficient payment, the extended business office will make every effort to work with you to arrange for payment.

If these efforts are unsuccessful, your account may be forwarded to a collection agency.

(515) 247-3121
1111 6th Avenue
Des Moines, Iowa 50314

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