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About Mercy

Claim Payment

Most insurance companies routinely audit some of their claims. If your insurance company selects your claim for audit, you may experience a delay in your claim being paid.

Mercy will provide your insurance company with any detailed information they might need to complete their audit. However, Mercy has no control on the length of time the insurance company takes to complete the audit.

In the event that your insurance carrier is not prompt in making payments, Mercy will need your assistance in contacting your carrier for payment. Insurance carriers are more responsive to patient inquires than to ours.


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