About Mercy

Hospital Services

The hospital will send a summary statement itemizing charges incurred by the patient. This statement will be mailed to the person responsible for payment, the guarantor. The guarantor should expect a statement no later than 30 days after the patient was seen. The amount billed to the insurance company will be reflected on this statement.

A follow-up statement will be mailed after the insurance payment is received. Normally, your insurance carrier will send an explanation of benefits explaining what they have paid and what the patient’s portion is to pay. The explanation of benefits is a useful document to the patient for two specific reasons:

  • First, it will help reconcile the payment amounts to those amounts reflected on your statement and
  • Second, it will allow the patient to contact their insurance company, if needed, for any questions regarding the amounts paid on those particular charges.

(515) 247-3121
1111 6th Avenue
Des Moines, Iowa 50314

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