For Patients
Our dedicated team of health care professionals is committed to providing you with the highest quality of care available and to make your stay with us as comfortable as possible.
Read about our services in the Patient Amenities Guide. If you have questions, call our information desk at (515) 247-3121.
For Visitors
Visiting hours to most hospital units are 7 a.m. and 9 p.m. daily.
Friends and family may call patients by calling the Mercy switchboard. You must have the patient's name. The switchboard will not release private room or phone numbers.
(515) 247-3121
Emergency Treatment Authorization for Minors
In the event that you are not with your child when an emergency situation occurs, you should know that your child cannot receive treatment without your written consent. To insure immediate medical attention for your child in your absence, complete this form and leave it with your child's caregiver.
Medication safety - Download a Mercy MedCard
You deserve the highest quality care from your health care providers. In order to provide the care you expect and deserve, health care providers need the most recent and accurate information about your medications and your medical history. Without this communication, there is increased risk for medication errors and side effects.
- Know how to use your medications safely.
- Don’t be afraid to ask questions about your medications.
- Knowledge is power! Educate yourself and inform your family of your medical information in case of emergencies.
- Download a MedCard and write down your most current information. Carry it with you at all times. Disponible en español.