About Mercy

Billing & Finances

Pay Clinics Bill Online | Pay Hospital Bill Online


  • Bill Inquires (800) 683-8332
  • Billing Customer Service (515) 247-4199
  • Payment Financial Counseling (515) 247-3174
  • Patient care questions or concerns? Call the Mercy Patient Advocate at (515) 643-2861.


  • Billing Customer Service (515) 643-2519 or (888) 515-7155
  • Payment Financial Counseling (515) 643-2519
  • Patient care questions or concerns? Please call the clinic you visited.

Upon Admission

When first arriving at Mercy, the Admitting Department is usually a patient's first stop. Our patient representatives will help you get checked in and arrange for you to be escorted to the appropriate area.

The Mercy Admitting Department is located on the north side of the hospital, between Mercy's Emergency Department and Main Lobby.


Although your physician may have already scheduled your procedure, we ask for all patients to contact Mercy's Admitting Department to pre-register, determine what information you will be required to provide, and get answers to any questions you may have.


At the time of registration, you will be asked to provide either a current insurance card or information about your current insurance carrier, as well as any specific forms or original documentation (claim forms, authorizations, referrals, etc.) required by your carrier. Once we have all of the necessary information, Mercy will file your claim as a courtesy service.  Otherwise, payment of your entire account will be the patient's responsibility. LEARN MORE

Payment At Registration

Mercy requests the patient portion of charges be paid at time of registration. The amount varies depending on your insurance coverage. Most policies require patients to pay a deductible and a percentage of the remaining cost of services (co-payments).

Mercy will make every attempt to verify your insurance benefits prior to service. If possible, we will inform you of the approximate amount you will owe and arrange for payment. If payment at the time of service is not possible, Mercy will perform services that are indicated to be medically necessary.

Mercy accepts checks, cash, Master Card, Visa and Discover.    Pay Clinics Bill Online | Pay Hospital Bill Online

Understand Your Statement

Billing statements will be mailed to you from Avadyne Health, an extension of Mercy's business office. Payments made through Avadyne Health will be applied to your Mercy Medical Center account.  Payment in full is expected upon receipt of your bill, unless other acceptable arrangements are made. LEARN MORE

Financial Counseling

Mercy Medical Center has trained financial counselors available to discuss your individual needs. If you do not have insurance or will have difficulty in paying your portion of the bill, the counselors can assist you with your needs in making payment arrangements.  For assistance, call Mercy's Payment Finance Counseling department at 515-247-3174 -- Review Mercy’s Financial Assistance program here.

Regardless, patients will receive necessary medical care and the care will never be based on the patient’s ability to pay.

No Insurance

For our hospital patients without insurance who meet income guidelines, Mercy offers a discount off our total billed charges. An application for the discount is required. 

Discounted charges are not available for patients who have insurance coverage (such as Medicare, Medicaid, Health Savings Accounts, Health Reimbursement Accounts, Commercial or Private Insurance policies) or applicable to patients who qualify for Mercy's financial assistance program. Discounts are not applicable to patients' co-payments or deductibles from their insurance policies.

When health services are completed, you will receive a summary of charges. If you will have difficulty paying the amount in full, please contact us. We can be reached at the phone number shown on the summary you receive or check the phone numbers to the right.

(515) 247-3121
1111 6th Avenue
Des Moines, Iowa 50314

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