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Billing & Finances


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MERCY MEDICAL CENTER

  • Billing Customer Service (877) 721-6504
  • Hospital Payment Financial Assistance (515) 247-4199

MERCY CLINICS

  • Billing Customer Service (515) 643-2519 or (888) 515-7155
  • Clinic Payment Financial Assistance (515) 643-2519

Checking In/Admission

If you have been instructed to check in at a specific area or department for your appointment, please do so. For directional assistance, feel free to contact the Mercy Operator at (515) 247-3121. You may also visit any of our information desks, conveniently located near most main entrances and staffed by volunteers who can provide directions and maps, answer questions, and arrange for wheelchairs and patient escorts.

If you were not directed where to check in, please proceed to Admissions, located inside the hospital’s main entrance. Upon arrival, you will be asked to wait momentarily before meeting with one of our patient representatives, who will record your personal information for admitting and billing purposes. Please have your most recent insurance card and a valid government ID available. Once you have been checked in, you will be directed to the appropriate area for your appointment.

OUTPATIENT HEART TESTS

Most patients having outpatient heart tests or procedures, including cardiac testing, cardiac cath lab procedures, cardioversions, or cardiac ablations, will check in at Cardiovascular Testing, located in Suite 1250 on Level 1 of the Mercy Medical Office Plaza, 411 Laurel Street (on Mercy’s central campus, immediately south of the main building).

Upon Admission/Registration

Upon arrival, a patient’s first step is to register. Most areas have a dedicated registration process. If you have been instructed to register at a specific area or department, you may go directly there. If you have not received direction or are uncertain, please feel free to visit Admissions, located inside the hospital’s main entrance. Our patient representatives will gladly provide assistance and help direct you to your destination.

Treatment Consent

During the registration process, you will be asked to sign a General Consent for Treatment form that allows Mercy to treat you as a patient. Please read this form carefully. The registration staff will be happy to answer questions.

In the event you are not with your child when an emergency situation occurs, your child cannot receive treatment without your written consent. To ensure immediate medical attention for your child in your absence, complete an Emergency Treatment Authorization for Minors form and leave it with your child’s caregiver.

Insurance

At the time of registration, you will be asked to provide either a current insurance card or information about your current insurance carrier, as well as any specific forms or original documentation (claim forms, authorizations, referrals, etc.) required by your carrier. Once we have all of the necessary information, Mercy will file your claim as a courtesy service.  Otherwise, payment of your entire account will be the patient's responsibility. LEARN MORE

Payment At Registration

Mercy requests the patient portion of charges be paid at time of registration. The amount varies depending on your insurance coverage. Most policies require patients to pay a deductible and a percentage of the remaining cost of services (co-payments).

Mercy will make every attempt to verify your insurance benefits prior to service. If possible, we will inform you of the approximate amount you will owe and arrange for payment. If payment at the time of service is not possible, Mercy will perform services that are indicated to be medically necessary.

Mercy accepts checks, cash, Master Card, Visa and Discover.

Understand Your Statement

Billing statements will be mailed to you. Payment in full is expected upon receipt of your bill, unless other acceptable arrangements are made. LEARN MORE

Financial Counseling

Mercy Medical Center has trained financial counselors available to discuss your individual needs. If you do not have insurance or will have difficulty in paying your portion of the bill, the counselors can assist you with your needs in making payment arrangements.  For assistance, call Mercy's Payment Finance Counseling department at 515-247-3174 -- Review Mercy’s Financial Assistance program here.

Regardless, patients will receive necessary medical care and the care will never be based on the patient’s ability to pay.

No Insurance

For our hospital patients without insurance who meet income guidelines, Mercy offers a discount off our total billed charges. An application for the discount is required. 

Discounted charges are not available for patients who have insurance coverage (such as Medicare, Medicaid, Health Savings Accounts, Health Reimbursement Accounts, Commercial or Private Insurance policies) or applicable to patients who qualify for Mercy's financial assistance program. Discounts are not applicable to patients' co-payments or deductibles from their insurance policies.

When health services are completed, you will receive a summary of charges. If you will have difficulty paying the amount in full, please contact us. We can be reached at the phone number shown on the summary you receive or check the phone numbers to the right.

(515) 247-3121
1111 6th Avenue
Des Moines, Iowa 50314

Copyright ©2018 Mercy Medical Center. All Rights Reserved