About Mercy

Billing & Insurance

Pay Clinics Bill Online | Pay Hospital Bill Online


  • Billing customer service (515) 247-4199
  • Payment financial counseling (515) 247-3174
  • Patient Care Questions or Concerns? Call the Patient Advocate (515) 643-2861


  • Billing Customer Service at (515) 643-2519
  • Payment financial counseling (515) 643-2519
  • Patient Care Questions or Concerns? Call the clinic you visited

When you arrive...

The Admitting Department is usually a patient’s first stop on the way to a scheduled inpatient test, procedure or surgery. Although your physician has already scheduled the procedure, you are asked to contact Mercy’s Admitting Department to pre-register, determine what information you will be required to provide and ask any questions.

The Admitting Department is located on the north side of the hospital, between Mercy's Emergency Department and Main Lobby. Please check in with a patient representative when you arrive so they can get you checked in and then you will be escorted to the appropriate area.

Documents You Need

At the time of registration, you will be asked to provide either a current insurance card or information about your current insurance carrier, as well as any specific forms or original documentation (claim forms, authorizations, referrals, etc.) required by your carrier.

As a courtesy, Mercy will file insurance claims, but you are ultimately responsible for paying for the services provided.  .... LEARN MORE

Payment At Registration

Mercy requests the patient portion of charges be paid at time of registration. The amount varies depending on your insurance coverage. Most policies require patients to pay a deductible and a percentage of the remaining cost of services (co-payments).

Mercy will make every attempt to verify your insurance benefits prior to service. If possible, we will inform you of the approximate amount you will owe and arrange for payment. If payment at the time of service is not possible, Mercy will perform services that are indicated to be medically necessary.

Mercy accepts checks, cash, Master Card, Visa and Discover.    Pay Clinics Bill Online | Pay Hospital Bill Online

Understand Your Statement

Billing statements for Mercy Medical Center are handled by Preferred Medical Deposit (PMD), an extension of our business office. PMD is not a collection agency.

Payment in full is expected upon receipt unless other acceptable arrangements are made.  Look closely at your bill to determine if it's from Mercy Medical Center, Mercy Clinics, or other medical group  ...LEARN MORE

Financial Counseling

Mercy Medical Center has trained financial counselors available to discuss your individual needs. If you do not have insurance or will have difficulty in paying your portion of the bill, the counselors can assist you with your needs in making payment arrangements.   Review Mercy’s Financial Assistance program here.

Regardless, patients will receive necessary medical care and the care will never be based on the patient’s ability to pay.

Call Financial Counseling at (515) 247-3174

No Insurance

For our hospital patients without insurance who meet income guidelines, Mercy offers a discount off our total billed charges. An application for the discount is required. 

Discounted charges are not available for patients who have insurance coverage (such as Medicare, Medicaid, Health Savings Accounts, Health Reimbursement Accounts, Commercial or Private Insurance policies) or applicable to patients who qualify for Mercy's Financial Assistance. Discounts are not applicable to patients' co-payments or deductibles from their insurance policies.

When health services are completed, you will receive a summary of charges. If you will have difficulty paying the amount in full, please contact us. We can be reached at the phone number shown on the summary you receive or check the phone numbers to the right.

(515) 247-3121
1111 6th Avenue
Des Moines, Iowa 50314

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