Patients and their safety are a priority at Mercy. Physicians, nurses, therapists and other caregivers and volunteers will work to provide safe care while you are here and protect you against accidental injury. However, it is important that you also be involved in this process to ensure your safety.
The single most important way you can help to prevent medical errors is to be an active member of your health care team. That means taking part in every decision about your health care. At Mercy, we encourage you to speak up if you have any questions or concerns. You have a right to question anyone who is involved with your care.
Questions or concerns regarding safety or your care at Mercy?
- If you are a hospital patient, ask to speak to the director of the area.
- Call the Patient Representative at (515) 643-2861.
- Contact the Clinical Safety Coordinator at (515) 643-8235.
TAKE AN ACTIVE ROLE IN YOUR MEDICATION SAFETY - DOWNLOAD A MERCY MEDCARD
You deserve the highest quality care from your health care providers. In order to provide the care you expect and deserve, health care providers
need the most recent and accurate information about your medications and your medical history. Without this communication, there is increased risk for medication errors and side effects.
- Know how to use your medications safely.
- Don’t be afraid to ask questions about your medications.
- Knowledge is power! Educate yourself and inform your family of your medical information in case of emergencies.
- Download a MedCard (PDF)* and write down your most current information. Carry it with you at all times. Disponible en español.