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Claim Payment

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Most insurance companies routinely audit some of their claims. If your insurance company selects your claim for audit, you may experience a delay in your claim being paid.

Mercy will provide your insurance company with any detailed information they might need to complete their audit. However, Mercy has no control on the length of time the insurance company takes to complete the audit.

In the event that your insurance carrier is not prompt in making payments, Mercy will need your assistance in contacting your carrier for payment. Insurance carriers are more responsive to patient inquires than to ours.


QUICK INFO

Mercy Medical Center

  • Billing Questions? Call Customer Services at 515-643-8200
  • Payment Arrangements? Call Financial Counseling at 515-247-3174
  • Patient Care Questions or Concerns? Call the Patient Care Advocate at 515-643-2861
  • Medical Records? Call Medical Records Release of Information at 515-247-4147

Mercy Clinics

  • Billing Questions? Call Customer Service at 515-643-8200
  • Payment Arrangements? Call Clinic Financial Counseling at 515-643-2519
  • Patient Care Questions or Concerns? Call the clinic you visited
  • Medical Records? Call the clinic you visited
  • For a list of all clinics and phone numbers, click here