Thank you for choosing Mercy for your health care needs. We sincerely hope that you have had a favorable experience.

In the event that you have any questions or concerns, we are providing you with the telephone numbers of the areas that are able to assist you. The staff in these areas will work with you to resolve any issues or obtain information regarding your care at Mercy.

Mercy Medical Center

• Billing Questions? Call Customer Service at (515) 643-8200
  
• Payment Arrangements? Call Financial Counseling at (515) 247-3174
  
• Patient Care Questions or Concerns? Call the Patient Care Advocate at (515) 643-2861
  
• Medical Records? Call Medical Records Release of Information at (515) 247-4147
  

Mercy Clinics

• Billing Questions? Call Customer Service at (515) 643-8200
  
• Payment Arrangements? Call Clinic Financial Counseling at (515) 643-2519
  
• Patient Care Questions or Concerns? Call the clinic you visited
  
• Medical Records? Call the clinic you visited
  
• List of all clinics and phone numbers