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Physician Services

Hospital Services   |   Physician Services   |   Account Follow-up


Apart from your hospital statements, Mercy Physician Services will be billed on a single statement for all members of your family for which the guarantor is responsible for payments

Any balance pending with your insurance carrier will not be represented on the billing statement. You will receive a statement should there be a patient responsibility balance once your insurance company has processed the claim. Statements are mailed every 30 days.

If you are unable to pay the balance in full, please call the customer service number to set up a reasonable payment arrangement. If payments are not received, your account may be forwarded to a collection agency.


QUICK INFO

Mercy Medical Center

  • Billing Questions? Call Customer Services at 515-643-8200
  • Payment Arrangements? Call Financial Counseling at 515-247-3174
  • Patient Care Questions or Concerns? Call thePatient Care Advocate at 515-643-2861
  • Medical Records? Call Medical Records Release of Information at 515-247-4147

Mercy Clinics

  • Billing Questions? Call Customer Service at 515-643-8200
  • Payment Arrangements? Call Clinic Financial Counseling at 515-643-2519
  • Patient Care Questions or Concerns? Call the clinic you visited
  • Medical Records? Call the clinic you visited
  • For a list of all clinics and phone numbers, click here