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About Mercy

Mercy Connect

Mercy Connect provides an improved way to transfer a patient to Mercy Medical Center - Des Moines.   We offer a streamlined process that involves providers and nurses answering the call from the outset.  This encourages referring providers to make the call directly into our sophisticated call center. Our mission is to provide you with the best transfer experience possible and begin coordinating the patient’s health care needs before he or she arrives at Mercy Medical Center.  You and your patients’ experience as well as their clinical outcome is of paramount importance to Mercy Connect, Mercy Medical Center, our physicians and staff.


Clinical Pathways and Physician Communication

Mercy Connect offers a robust software platform that includes dozens of clinical pathways developed by Mercy physicians to help you care for your patient pre-transfer and during transport.  Many of the clinical pathways allow providers a part of Mercy Connect to preliminarily accept patients immediately on behalf of Mercy’s admitting and consulting physicians.  

Your time is precious and we want you back at the bedside as soon as possible so you can begin preparing your patient.   After your call, our team will then report the patient information immediately to our admitting and consulting physicians.  If there are questions or concerns from our physicians, we will contact you immediately.  If there are no questions or concerns, Mercy Connect will contact you and confirm the acceptance with the admitting physician’s name and the bed destination for the patient. Our goal is not to put you on hold while we do all the legwork behind the scene by making all necessary arrangements and speaking to our physicians. Our goal is to have the acceptance confirmation back to you within 10 minutes of your original call.   We have access to the majority of our physician’s direct phone numbers in order to limit your wait time.

We realize transfers from one hospital to another are frustrating at times for referring physicians.  In complex patients there is often an endless maze of phone calls and connections to our admitting physicians and specialty consultants. We have developed our clinical pathways with you in mind. Many of our pathways will allow you to provide a report on the patient once to the Mercy Connect providers staffing our command center.  They will then take care of the rest by speaking to our physicians and arranging bed placement.


If you ever feel that you want to speak directly to our physicians for consults or discussions you’ll always have that option. In fact, many of our services lines that commonly deal with time or condition sensitive pathology will be directly connected to you for your report.  These services lines include:

  • Trauma
  • Cardiology
  • Neurology for CVA
  • Obstetrics
  • Pediatrics
  • Neonatology

For our service lines that are commonly in the operating room and may not be readily available for a direct conversation Mercy Connect will immediately accept your patient to our emergency room if life or limb threatening conditions exits.  These service lines include:

  • Cardiothoracic Surgery – aortic dissections, cardiac tamponade
  • Vascular Surgery – AAA, arterial occlusions
  • Neurosurgery – Intracranial bleeding, epidural abscess, spinal fractures ( if trauma provided causation you will be directly connected with trauma services)

Follow up Process

As the referring provider, you will receive communication on all patients transferred through Mercy Connect via text, email, fax or mail from the postal service within the first 24 hours after patient arrival at Mercy.  This communication will contain a preliminary diagnosis and list the physicians who are working with the patient.  Upon discharge from the hospital you and the patient’s primary care provider or specialist will receive all pertinent discharge documents - including discharge summary, lab reports, pathology reports, medications the patient was discharged on, a summary of procedures and pertinent diagnostic imaging results.  

You control the flow of information

We realize many of you are staffing emergency departments and may never see the patient again.  We firmly believe getting follow-up information on a patient makes us all better diagnosticians if we consider this information to be educational for our future patients with similar presentations.  For this reason, we encourage you to opt in to receive this information.  If you do not want to receive this information you can opt out.  Mercy Connect team members will be visiting all our referral locations, presenting preference cards you may elect not only how you want to receive any follow up information (text, email, fax or regular mail), but also whether you want to receive this information at all.  You control the flow of information.

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