Medical Records

Access your health information any time via these portals

Do not use these tools for urgent medical help. In an emergency, call 911 or your doctor's office.


Portal My One Care 

LOGIN HERE   -- My OneCare is a free, secure electronic tool that gives you access to your hospital or clinic records at any time. 

If you are a representative (proxy) for your child or a dependent adult and need to access health information to make informed decisions, review this information to learn more.


Portal My Cancer Care

LOGIN HERE  -- The CHI My CancerCare patient portal gives you online access to your radiation oncology medical records. With this access, you can request appointments, prescription refills, review clinical Visit summaries and lab results.

More Portals:


Copy of Paper Medical Records

To request a copy of your medical records for health care received by Mercy Medical Center – Des Moines, please follow the steps below.


  1. Print the Authorization for Access, Use or Disclosure of Protected Health Information form in English (pdf).
  2. Fully complete the authorization request in detail, including the patient’s signature and date of signature, located at the bottom of the form. If the patient is unable to sign, please provide the appropriate legal documentation needed to prevent any delays in retrieving records.
  3. Send to the Mercy Medical Records department by fax at (515) 633-3851, or by mail at:

Attn: Medical Records
Mercy Medical Center
1111 6th Avenue
Des Moines, IA 50314

With questions, please call the Mercy Medical Records department at (515) 247-4147.  Our office is open 8 a.m. to 4:30 p.m.



To request clinic records, please contact your clinic directly. Our Medical Records department does not have access to that information. 

(515) 247-3121
1111 6th Avenue
Des Moines, Iowa 50314

Copyright ©2019 Mercy Medical Center. All Rights Reserved